OnBase | Electronic Records & Workflow

What is Onbase? User Guides Troubleshooting Who to contact for help?

What is OnBase?

OnBase is a document-imaging and workflow software that is used to store student, personnel, and curricular documents. Documents are also sent to different University staff for review and approval by way of the workflow. For example, the Office of the Registrar stores digital student records in OnBase and sends those documents via the workflow to Deans and Departments for review and approval when needed.

User Guides


Concern: After logging in, the page does not load completely.

If, after entering your UArts user name and password, you see that only the upper portion of the page has loaded, close completely out of Firefox (step 2 above) and try again.

Concern: “File or Directory not Found” error message.

This error will occur if you are working away from school without using Network Connect. The following address will take you to OTIS’ Wiki page about downloading and setting up Network Connect

Concern: "There was an error while displaying the page" or "Your session has expired" or "Unauthorized Access: Invalid Session Context" appears after using a bookmark to enter OnBase

Go to the Bookmarks menu and click Show All Bookmarks. Single click the OnBase bookmark in the small window that comes up and remove everything after the ".edu" portion of the URL ("appnet/NavPanel.aspx").  

Concern: You do not currently have Firefox version 31 or 38 ESR.

OnBase is only compatible with one version of Firefox and no other browser. The installation files for Firefox 38 ESR are posted on this page, under Quick Links above on the right.

Who to contact for help?

If you have any questions or concerns, contact:

Rosemary Savoia
Records Systems Manager
Office of the Registrar