Self Service: Known Issues and Work-Arounds

Self Service is a relatively new application that is being continuously updated and improved. At this time, you may encounter an issue for which solutions are either known or still in progress. 

Below is a list of known issues. If you encounter a problem not listed below, please contact the Office of the Registrar using this form.

Miscellaneous Issues - Clear Cache!

posted Jun 4, 2015, 11:40 AM by Savoia, Rosemary   [ updated Mar 31, 2016, 11:41 AM ]

Often, a simple browser refresh (F5 = PC / Command+R = Mac) without exiting the student's record will reload with all of the usual student information.

However, if that does not work, clear your browser's cache (or try another browser if you are in a hurry). After clearing your cache, log out and log back in. You should not have to restart your browser.

Attempting to register, you receive an error about the number of credits

posted Jun 4, 2015, 11:36 AM by Savoia, Rosemary   [ updated Jun 4, 2015, 11:38 AM ]

The course section has been updated by the department and the credits are now different from when you originally added it to your plan. Remove the course section from your plan, add it back to your plan, and try to register again.

Invalid username or password

posted Jun 4, 2015, 9:29 AM by Savoia, Rosemary   [ updated Aug 28, 2015, 11:23 AM ]

This message can indicate a server error requiring a server reset. If you are certain that you are entering the correct username and password, please call or email the Office of the Registrar (215.717.6420) to report the problem. 

If the server is confirmed to not be down and you also are unable to enter the Students menu within MyUartsRecord, please contact the OTIS Helpdesk (215.717.OOPS) for assistance with your access. Be sure to let them know you are unable to access both Self Service and MyUartsRecord.

"Register" buttons are grey and disabled

posted Jun 4, 2015, 9:27 AM by Savoia, Rosemary   [ updated Apr 5, 2016, 8:04 AM ]

If your appointment time has arrived for registration but you are unable to do so, check the top right corner of the screen for messages. Typically, the button is disabled when there is a Student Financial Services hold on your account, which cannot be overridden by the Office of the Registrar. You must contact SFS to remove the hold from your account to proceed with registration. If the error message states that your emergency contacts need to be updated or confirmed, the error message links to instructions for doing so right from the student menu inside of Self Service. 

Errors: "Unauthorized request" or "unable to retrieve..."

posted Jun 4, 2015, 9:20 AM by Savoia, Rosemary   [ updated Jun 25, 2015, 9:55 AM ]

These errors display when a session has timed out and you attempt to continue using Self Service. If you are not already redirected to the login screen, log out and log back in. However, if you have previously been unable to access Self Service or if logging back in does not solve the error, contact the Office of the Registrar to have the necessary permission assigned to your account.

Errors including: unable to load advisees, unable to load course plan, or unable to load course catalog

posted Jun 4, 2015, 9:19 AM by Savoia, Rosemary   [ updated Jun 4, 2015, 9:19 AM ]

Your session may have timed out. First try logging out and logging back into the module. If you still receive the message, report the problem to The Office of the Registrar.

Advising Module: Cannot change a planned course between Approved and Denied or from Protected to Unprotected

posted Jun 4, 2015, 9:05 AM by Savoia, Rosemary   [ updated Jun 4, 2015, 9:17 AM ]

This error may include the message "Plan Protections Were Not Changed." Refresh your browser (F5 or Command+R). You will remain logged in and the buttons should now work.

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